Refund policy

Refund policy is governed in accordance with the laws of the United Arab Emirates. By placing an order, you agree to the terms below.

Exchange Eligibility

• Exchanges are allowed only for unopened, unused, and sealed perfumes
• Requests must be made within 7 days of delivery
• Items that do not meet these conditions may be rejected

No Refund Policy

• All purchases are non-refundable
• No cash refunds will be issued, including for COD orders
• Opened or used products are not eligible for exchange

Exchange Charges

• Customers are responsible for delivery charges
• This includes both pickup and re-delivery fees

Damaged or Incorrect Orders

• Report within 48 hours of delivery
• Share photo or video proof
• Once approved, a free replacement will be provided

Additional Terms

• All exchanges are subject to inspection and approval
• Gland Lures is not responsible for personal scent preference
• Policy may be updated at any time without prior notice